Skip To Main Content
Lilly
Menu closed
Lilly
  • Medical Home
    • Medical Information
Chat Click to chat
Question Submit a question

Information Request

Lilly Rep Request

Expand contact lilly
Lilly

You are now leaving the LillyMedical website

The link you clicked on will take you to a site maintained by a third party, which is solely responsible for its content. Eli Lilly and Company does not control, influence, or endorse this site, and the opinions, claims or comments expressed on this site should not be attributed to Eli Lilly and Company. Eli Lilly and Company is not responsible for the privacy policy of any third party websites. We encourage you to read the privacy policy of every website you visit.

  1. Home Medical Right
  2. Medical Information Right
  3. Mounjaro ® ▼ (tirzepatide) Right
  4. Why is the Mounjaro® (tirzepatide) KwikPen® dose knob hard to push?
Search information
Search Medical Information


Tips for searching:

• You have to select a product and type at least 2 words to activate the search
• Use only words that are specific to the information you are looking for
• Avoid typing questions or sentences

Please do not use this field to report adverse events or product complaints. Adverse events and product complaints should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard or search for MHRA Yellow card in the Google play or Apple app store. Adverse events and product complaints should also be reported to Lilly: please call Lilly UK on 01256 315 000.

Mounjaro ® ▼ (tirzepatide)

This information is intended for UK registered healthcare professionals only in response to your search for information. For current information for all Lilly products, including Summaries of Product Characteristics, Patient Information Leaflets and Instructions for Use, please visit: www.medicines.org.uk

Back to search result(s)

Why is the Mounjaro® (tirzepatide) KwikPen® dose knob hard to push?

The dose knob may be hard to push as the needle may be blocked, or the pen may have dust, food or liquid inside the pen, or the user may be pushing the knob too quickly.

UK_cFAQ_TZP5047_HIGH_INJECTION_FORCE_KWP
UK_cFAQ_TZP5047_HIGH_INJECTION_FORCE_KWP
en-GB

How to troubleshoot a hard-to-push dose knob

If the dose knob is hard to push:1

  • pushing the dose knob more slowly will make it easier to inject.
  • the needle may be blocked. Put on a new pen needle and prime the pen.
  • there may be dust, food, or liquid inside the pen. Throw the pen away and get a new pen.

If there are any questions or problems with the Mounjaro KwikPen, contact your local Lilly affiliate. Users may also want to discuss with their prescriber or another healthcare professional.1

References

1Mounjaro [instructions for use]. Eli Lilly Nederland B.V., The Netherlands. (GB)

Date of Last Review: 06 February 2024

Was this answer helpful?

Can't find what you're looking for? Contact us for answers to your medical questions.

  • Copyright
  • Terms and conditions
  • Privacy Policy & Cookies
  • Accessibility Information
  • Cookie settings

    MI-LM-UK-1012 May-2025 | ® Registered Trademark of Eli Lilly and Company | © Eli Lilly and Company 2025.

    This site is published by Eli Lilly and Company Ltd and is intended for Healthcare Professionals in the United Kingdom

    Lilly